Shared Solutions respects your privacy and is strongly committed to protecting your personal information. This privacy policy explains the information we may collect and how we use and safeguard that information. If you have any questions, or if you wish more explanation about the manner in which we or our authorized service providers treat your personal information, or to access your personal information in our records, do not hesitate to contact us at the information provided below.
Why we ask you for personal information
In order for Shared Solutions to offer you the services you require, we may request that you provide certain personal information to us, or we may obtain certain personal information from your referring physician, pharmacist, insurance company, public payer or any other health care provider or payer that may
possess the requisite information. We will not collect or use any of your personal information unless you have provided your consent. We will only ask for personal information necessary to serve you and to research, develop and improve our services. Some of the services provided by Shared Solutions include:
What is personal information?
Personal information is any information that could personally identify you. It includes, but is not limited to, your name, mailing address, email address, phone number, gender, or age. If you request reimbursement assistance, we may ask you to provide your financial statements, income tax records, employment
records and your social insurance number.
When we ask for your personal information, we will make sure we obtain your consent, which is an informed permission you give us to store your information in our databases and to use it for the purposes we will inform you about.
Access and use of information
The personal information you provide us will be accessed only by Shared Solutions, our affiliates and authorized agents and each
of our respective staff. By agreeing to provide your information in accordance with the terms of this privacy policy, you are giving your consent for us to share relevant information from your file with your referring physician, as well as our affiliates and authorized third parties who assist us in providing services to you (i.e. only the information required for the execution of the service being required from the third party). These third parties include:
We might also share information with external firms which would be engaged by us to conduct pharmaceutical market research on our behalf, and who may contact you for the sole purpose of gathering market research information.
Furthermore, your information might also be shared with others if explicitly authorized or required by applicable law.
Any data which we might have shared with such third parties will be held on a confidential basis and will only be kept by them for as long as it is reasonably needed for the intended purpose of the services they are providing, after which the data in their possession will be securely destroyed.
At no time and under no circumstances, would your information be sold to any third party for any reason. The data contained in your file will only be kept for as long as it is reasonably needed, and it will only be used for the purpose stated in your file. Once the purpose has been achieved, your file will be deleted unless you require further services, or unless we are required to maintain a copy under applicable law.
You may choose to withhold some or all personal information at any time. However, please understand that your decision may prevent us from providing you with services and information that you request.
Protection
Your information will be stored on a confidential basis at the Shared Solutions offices and/or secure locations both inside and outside of Canada, including within the European Union, Israel, or the USA. It is a condition of receiving services from Shared Solutions that you expressly consent to the secure storage of your personal information outside Canada. It is protected by various physical, technical and administrative security measures such as magnetic locks, data encryption and a system of individual usernames and passwords for every member of the staff.
Contact on behalf of another person
Shared Solutions must deal directly and exclusively with you; therefore, it is not possible for others to contact Shared Solutions on your behalf. If you wish for a family member or a friend or anybody else who is affected by multiple sclerosis to receive services from us, please give him/her our phone number.
Keeping your information accurate
We are committed to keeping your personal information accurate as long as we need it for the purposes previously described. You play an important role in helping us achieve this goal. You may update your information by contacting us either by phone or by email. Your prompt notification of any contact information changes will assist us in providing you the requested services.
Changes to the privacy policy
Shared Solutions reserves the right to change, modify or amend this policy at any time. However, when a significant change has been made, you will be notified within a reasonable time either by phone, mail or email.
Shared Solutions Privacy Officer
1080 Beaver Hall Hill, Suite 1200
Montreal, Quebec H2Z 1S8
TCI.PrivacyOfficer@tevapharm.com
July 1, 2014