Privacy & Security

Website Privacy Policy

Teva Canada Innovation respects your privacy and is strongly committed to protecting your personal information. This document explains how we use and safeguard your information. If you have any questions, or if you wish more explanation, don’t hesitate to contact our privacy officer.

Why we ask you for personal information:

Your personal information is requested in order to:

• provide you with personalized services and meet your specific needs;
• determine the suitability of our services to your needs;
• determine your eligibility for our products and services;
• provide you with information about MS and about offers on our products and services.

What is Personal information?

Personal information is information that can identify you. It includes, but is not limited to, your name, address, phone number, gender, age. If you request financial assistance, we may need your financial records, employment records and your social insurance number.

When we ask for your personal information, we will make sure we obtain your consent. Consent is an informed permission you give us to store your information in our databases and to use it for the purposes we will inform you about.

Data collection

We collect IP addresses and other technical anonymous data (such as version of your Operating System) to analyze the use of our website. However, we do not attach these data to any personal information, which means your visit will be registered but you will remain anonymous.

Cookies

This website uses cookies if you save your login information to your computer. Personal information is not stored in cookies: however, if you’re visiting the website from a public computer or from a computer with more than one user, we recommend you do not save your login information.

An anonymous cookie may be placed to remember some of your personal settings. A cookie is a piece of data that identifies you as a unique user. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of the website may not function properly if you refuse cookies.

Access and use of information

The personal information you provide us will be accessed only by Teva Canada Innovation and its affiliated staff: by agreeing to this document, you are giving your consent to share the information with third parties who assist in providing services to you. They include our health care providers for Home Based Injection Training and therapy coverage, and our mailing house, responsible for sending printed information and publications. Your information will never be sold to any third party, for any reason. However, your information may be shared with others if they are explicitly authorized by law.

Your data will only be kept for as long as it’s reasonably needed and it will only be used for the purpose stated in your file: the purpose of keeping your file is to thoroughly and efficiently serve you. Once the purpose has been achieved, your file will be deleted unless you require further services.

You may choose to withhold some or all personal information at any time. However, please understand that your decision may prevent us from providing you with services and information that you requested.

Protection

Your information will be stored at the Teva Canada Innovation office in Montreal, Quebec, in both electronic and paper format: it is protected by various security measures such as magnetic locks, data encryption and a system of individual username and password for every member of the staff. In addition, a confidential disclosure agreement, signed by every staff member, further ensures increased protection of your privacy. The information you disclose on the web might be vulnerable and might be exploited by others. You are solely responsible for maintaining the secrecy of your passwords and account information.

Requests

If you wish to stop receiving newsletters or other materials from the website, you can simply call us and ask for removal from our mailing list. Your request will be processed within two (2) business days. (However, you might receive a newsletter that was sent shortly before your removal request due to delays in delivery service.)

You can view, modify and/or delete your own personal information stored at the Teva Canada Innovation office, by sending a written request to our office. We will respond to your request within thirty (30) days and it’ll be processed free of charge. If you would like to receive physical copy of existing information or modified information, a small fee may be charged to cover duplication and transmission costs. Please note that confirmation of deletion of your file will be sent free of charge.

If access to information is refused, we will provide a written response, including the reasons for denying your request. You may submit an application for examination of a disagreement to the Privacy Commissioner (Privacy Commissioner of Canada): this application must be written and is not free of charge. For more information on the application process, visit Privacy Commission’s website. (http://www.privcom.gc.ca/)

Contact on behalf of another person

It is impossible for you to contact Shared Solutions® on behalf of another person: Shared Solutions® deals directly with the concerned individual. If you wish for a family member or a friend or anybody else who is affected by MS to receive services from us, please give him/her our phone number.

Keeping your information accurate

We are committed to keeping your personal information accurate as long as we need it for the purposes previously described. You play an important role in helping us achieve this goal. You may update your information by contacting our privacy officer in writing.

Changes to the privacy policy

We reserve the right to change, modify or amend this policy at any time. However, when a significant change has been made, you will be contacted within a reasonable time either by phone, mail or e-mail.

Teva Canada Innovation contact information

E-mail: webmaster@mswatch.ca
Toll free: 1-866-329-0095